Get Satisfaction Brings Customer Support to Facebook Pages

Original article by Jennifer Van Grove at Mashable


Today Get Satisfaction is bringing their popular social CRM tool inside Facebook Pages with Social Engagement Hub. The new app, created by Invovler using the Get Satisfaction API, gives brands and businesses the ability to integrate the entire support experience into Facebook.

That means the Ask A Question, Share an Idea, Report a Problem, and Give Praise functionalities are all present and commingling with the service’s intelligent question database so both customers and brand representatives have the ability to collectively tackle queries.

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