Frequently Asked Questions
- How do I access the web hosting account manager?
- How do I access webmail?
- How do I set up my email software to receive email?
- I have lost my email password - how do I reset it?
- I have lost my password for the web hosting account manager - how do I reset it?
The web hosting account manager, called cPanel, allows you to change your hosting account settings. You can reach it by typing http://www.example.com/cpanel into the web browser address bar, where www.example.com is your own domain name. You must login using your username and password.
Or, if you enter your domain name (.com, .ca name) in the form below you will be redirected to your cPanel login form:
You can reach the webmail by typing http://www.example.com/webmail into the web browser address bar, where www.example.com is your own domain name. You must login using your email address as the username, and your password.
Or, if you enter your domain name (.com, .ca name) in the form below you will be redirected to your webmail login form:
These are general instructions specific to websites hosted by Star Global on the cPanel enabled server, and can be used to set up any email software. For more detailed instructions pertaining to the specific email software you are using, please see below.
The Incoming Server will always be in the format:
The Outgoing Server will be provided by your ISP. Typical settings are:
smtp.telus.net for TELUS customers, or
shawmail for Shaw Internet customers
If Star Global created a mailbox for you, you will have been provided a Username and Password. Star Global can create mailboxes on your behalf as a paid service if you require it.
CREATING A MAILBOX, SELF MANAGEMENT:
You can use the cPanel management console to create a new mailbox. You will specify the Password yourself, and cPanel will provide you with the Username. For more information about how to use cPanel, please visit the cPanel Documentation at http://www.cpanel.net/support/docs/index.htm
HOW DO I SET UP MY E-MAIL SOFTWARE TO RECEIVE E-MAIL?
(cPanel hosting only)
Select one of the following email clients for more detailed instructions:
Step 1: Open Outlook and select 'Tools' -> 'Accounts...' from the menu bar.
Step 2: From the next screen choose to 'Add' -> 'Mail'.
Step 3: Enter your name as you would like it to be displayed when someone receives your email. Then click 'Next'.
Step 4: Enter your email address. Then click 'Next'.
Step 5: Select 'POP3' for the Incoming mail server type. Enter the name of your Incoming Server (mail.yourdomain.com) under 'Incoming mail', and your Outgoing Server (If not certain, obtain this from your ISP) under 'Outgoing mail'. Then click 'Next'.
Step 6: Enter your Username into the 'Account name' field. This should be in the format: user+yourdomain.com. Then enter your Password. Leave the 'Log on using...' checkbox blank, and click 'Next'.
Step 7: Click 'Finish', and you're done.
Step 1: Open Outlook and select 'Tools' -> 'Email Accounts...' from the menu bar.
Step 2: Select 'Add a new e-mail account'. Leave the 'Directory' choices blank, then click 'Next'.
Step 3: Select 'POP3', then click on 'Next'.
Step 4: Under 'User Information', enter your name (as you want it to appear on outgoing email) and your email address. Under 'Logon Information' enter your Username (user+yourdomain.com) and Password. Under 'Server Information' enter the 'Incoming mail server' (mail.yourdomain.com) and the 'Outgoing mail server' (If not certain, obtain this from your ISP), then click 'Next'.
Step 5: Click 'Finish', and you're done.
Step 1: Open Eudora and select 'Tools' -> 'Options...' from the menu bar.
Step 2: In the dialogue box fill in the blanks. 'Real name' with your name, 'Return address' with your email address, 'Mail Server (Incoming)' with your Incoming Server (mail.yourdomain.com), 'Login Name' with 'username%yourdomain.com' (make sure to use % and not @), and 'SMTP Server (Outgoing)' with the Outgoing Server (If not certain, obtain this from your ISP).
Step 3: Click in the 'Checking Mail' icon on the left menu. Ensure that your login is in the format: 'username%yourdomain.com'. 'Check for mail every ___ minutes' should not be set any lower than 10 minutes. 1-2 minutes is lower than needed, and will put an unnecessary load on the mail server.
Step 4: click on the 'Incoming Mail' icon on the left menu. Ensure that the 'Leave mail on server' box IS NOT checked.
Step 1: Open Netscape and select 'Window' -> 'Mail & Newsgroups' from the menu bar.
Step 2: Click the link for 'Create a new account'.
Step 3: By default, the option for 'Email account' should already be selected - if not, select this option. Click 'Next'.
Step 4: Under 'Your Name' enter your name as you would like it to appear on outgoing mail. For 'Email Address' enter your full email address. Click 'Next'.
Step 5: For '...type of incoming server...' choose 'POP'. Enter your 'Incoming Server' in the format 'mail.yourdomain.com'. Then enter the 'Outgoing Server' (If not certain, obtain this from your ISP). Click 'Next'.
Step 6: Enter your Username (user+yourdomain.com) in the 'Incoming User Name' field. Verify with your Internet Service Provider to find out whether or not you need to specify an 'Outgoing User Name' in order to send your emails. Click 'Next'.
Step 7: Enter the 'Account Name' field, typically it reflects your email address so that you can identify the account in a list if you have several different addresses that you check. Click 'Next'.
Step 8: The summary screen allows you to verify the information that you have entered. If it is correct click 'Finish'. Otherwise click 'Back' and make the necessary corrections.
cPanel web hosting account manager. You must have the username and password for the web site to access it. contact us. We will communicate with the web hosting account owner to recover or reset a password.